We will try to locate and block the fraudulent orders related to your credit/debit card in our system, and where applicable issue a refund.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement. The name of the cardholder as written on the card. The first six and last four digits of the credit card used to make the purchase. If you suspect your card has been used fraudulently, contact customer service with the following information: We take every precaution to ensure that only genuine transactions get processed however, criminals have developed several techniques to gain access to an individuals’ credit/debit card information. It’s possible that your card has been used fraudulently to buy Skype Credit. If your credit card expires, Skype may receive your new credit card information from your financial institution.įor more information, or to opt out, contact your card provider. These programs prevent the interruption of your auto-renewing subscriptions if your credit card is lost or expires. Skype is enrolled in the Visa Account Updater®, and MasterCard Automatic Billing Updater® programs. To stop the recurring payments, you need to cancel your subscription.ĭoes your card provider participate in an Account Updater program? 
If you have signed up for a subscription, it’s renewed automatically at the end of the initial period, and the recurring payment is made with the payment method you used to sign up. If you no longer wish to top up your Skype Credit, you can disable Auto-recharge in your account.
Auto-recharge automatically tops up your credit when it falls below a certain amount, to ensure you never run out. If you have previously purchased Skype Credit, you may have Auto-recharge set up on your account. Did you previously purchase Skype Credit?
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